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Executive Summary

Transforming care delivery through expert training and innovation

Clinical Excellence in Action

Over the last two years, Clinical Lead Lisa Grainger has revolutionized how our network delivers specialized healthcare training.

With 30+ years of nursing experience, she's upskilled 500+ carers to deliver delegated healthcare activities safely and confidently.

30+
Years Experience
500+
Carers Trained
Professional care training documentation
Healthcare documentation

Train the Trainer Model

Launched June 2024 - empowering local trainers to deliver specialized care training directly to their teams.

Specialized Training Areas

  • • Bowel Care Management
  • • Stoma Care Procedures
  • • Catheter Care Training
  • • Diabetes Management
Clinical expert

Proven Impact

Measurable results showing reduced emergency calls and improved client outcomes across our franchise network.

Key Achievements

Immediate Response Capability

Franchises can now respond more swiftly to local needs with trained, accredited trainers on-site.

Enhanced Complex Care Support

Lisa has greater capacity to provide specialist training for complex care scenarios like advanced diabetes management.

Training Overview

Comprehensive training program transforming care delivery across our network

Two-Year Evolution

Lisa Grainger's systematic approach to upskilling carers has created measurable improvements in care quality.

Phase 1: Direct training sessions for complex care procedures

Phase 2: Train the Trainer model launch - June 2024

Historic nursing training session
Medical professionals in training

Core Training Modules

  • • Bowel Care Management
  • • Stoma Care Procedures
  • • Catheter Care Training
  • • Diabetes Management

Train the Trainer

  • • Local trainer accreditation
  • • Standardized curriculum
  • • Quality assurance protocols
  • • Ongoing support system
Nursing training session

Specialist Support

  • • Complex care scenarios
  • • Emergency response training
  • • Technology integration
  • • Client-specific protocols

Training Methodology

Practical Approach

Hands-on training using real equipment and simulated scenarios ensures carers gain confidence through practice.

June 2024 Milestone: Train the Trainer model launched, enabling local delivery of specialized training

Continuous Assessment

Regular competency checks and refresher training maintain high standards across all franchise locations.